We’re a call centre that do things differently.
Using state of the art technology, we provide our call centre services with specially designed software that allows our operatives to outshine all our industry peers.
Find out how
Forge Solutions
Why choose us?
State-of-the-art technology.
We provide our call centre services with specially designed software that allows our operatives to outshine all our industry peers.
Tailored call centre solutions.
We meet the needs of your customers whilst keeping the day to day demands of your business at the forefront of our efforts.
Proven track record.
We are confident we can cater to your business model whilst offering increased flexibility, scale and capacity.
LEADERS IN CALL CENTRE SOLUTIONS
What we do.
Outbound.
Our operatives cover a wide range of outbound calls such as Data Validation, Data Gathering, Query Resolution, Lead Generation, Document Acquisition and many more.
Bureau.
Having worked with several companies to provide bespoke Call Centre support, we have a proven track record in enhancing the package of services that you can offer.
Inbound.
We work closely with you to shape the content of how we handle your calls and, with our expert statistical analysis, we are confident we can provide the right number of operatives whilst maintaining high-quality customer services.
Campaign.
Our Call Centre is your oyster! Talk to us about how you can get the best out of your product through anything from one off related phones services, lead generation, cold calls and B2B sales.
Overflow.
Struggling with Peak Call Time coverage? Choose what hours you need the extra coverage for and let us lift the burden for you.
Virtual Receptionist Service for SME's.
Tired of having to always take calls whilst you try to run and expand your business? With our unique use of telephony, we can set up your own line, syphoning away the calls whilst providing diary services.
We give your business an edge over your competitors.
£35 PCM PA Support Pack
With our personal assistant support pack, you get the benefits and features you need to keep your business connected.
- Geographic local number / 033 number
- Call recording
- CRM integration
- Call and message forwarding
- Diary management
- 1 hour free talk time
Who we are.
To forge, is to create something strong, enduring and successful. We live by our name, creating a strong and enduring link with our customers, bringing both parties success.
From humble beginnings, our call centre has grown exponentially, which is down to our focus on people and technology in harmony.
Find out more