Why choose Forge Solutions?
We use state of the art technology to ensure seamless operations. Our call centre services use specially designed software to outshine others in the industry. Our online portals allow our operatives to tackle problems in real-time, with immediate access to all the resources and documents they need while live call handling.
We understand the vast responsibilities that come with running a successful business. At Forge Solutions, we meet the needs of your customers while keeping the day-to-day demands of your business at the forefront of our efforts. Our mission is to free up your time to focus your efforts where it really counts.
We have a proven track record of success. Our live analytics and metric reporting allow us to generate real-time reports and achieve great results. We can confidently cater to your business model whilst offering increased flexibility, scale and capacity.
Meet The Team
Alistair Roberts - Operations Manager
With over a decade of experience in the customer service industry, Alistair has imparted that knowledge into the roots of the company from it's inception. Having seen Forge Solutions grow from its early beginnings to a company of global reach, his insight and leadership continue to see Forge Solutions provide its clients with all the support and services required to see them excel.
Eleanor Hirst - Business Manager
Our Business Manager Eleanor has been with us since 2018 working her way up through the company, with unmatched organizational prowess, effective communication, and strong leadership. She ensures seamless operations and cultivates a productive work atmosphere and is the trusted backbone of our organization.
Nicola Horner - Call Centre Manager
Nicola, with a focus on leadership, innovation, and customer satisfaction, oversees the smooth operation of our call centre ensuring top-notch service delivery. Nicola's exemplary communication skills and empathetic approach have enabled her to build strong relationships with both our team members and clients alike.
Ryan MacNally - Call Centre Supervisor
Ryan is our dedicated Customer Service Supervisor, and is committed to excellence and prioritizes customer satisfaction above all else. Leading our team, he ensures that every customer interaction is handled with care and professionalism. With a sharp focus on understanding and meeting customer needs, Ryan implements innovative strategies to elevate the customer experience and build long-lasting relationships with our clients.
Olimpia Cangianiello - Quality & Assessment Manager
Olimpia's pivotal role as a Quality Assurance manager helps ensure the team's success and high standards. She possesses a keen attention to detail, commitment to excellence, and proactive approach to addressing issues, which enhances efficiency and saves resources. Olimpia fosters a culture of continuous improvement, promoting collaboration and innovation within the team. Under her leadership, team members feel empowered to deliver exceptional results, making them an invaluable asset to the organization.
Calvin Rowe - Training Manager
Meet Calvin Rowe, our dedicated Training Manager at Forge Solutions. With years of invaluable experience, Calvin excels in developing our employees and enhancing organizational learning. He is passionate about nurturing talent within our company in order to ensure the standards held meet the heights our clients deserve.
Charlie - Office Wellbeing Assistant!
Charlie has been with us in the office for over a year, and is a very popular member of staff. His focus is on being there for his colleagues and is continually a positive influence.
Get in touch for a quote
We'll give your business a competitive edge. Ready to talk? Email us today at enquiries@forgesolutions.co.uk or call on 03303201940